Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICPSU262C Mapping and Delivery Guide
Communicate in the workplace

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICPSU262C - Communicate in the workplace
Description This unit describes the performance outcomes, skills and knowledge required to participate in clear and logical workplace communication including, written and spoken communication
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit covers the basic communication skills required to function effectively in the workplace.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Support
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Convey and handle information
  • Gather, record and convey simple and routine information in a workplace related context
  • Personal interaction is courteous in a workplace related context
  • Queries are made clearly and concisely in a workplace related context
  • Correct procedures for location and storage of information are employed and the particular workplace practices are adhered to
  • Information is organised clearly, concisely and logically and complies with workplace practices
  • Workplace documents are completed clearly and accurately within a specified time
  • Time is used efficiently in a workplace related context
       
Element: Give and follow simple routine instructions
  • Safe work practices are incorporated in the instructions
  • Instructions are accurate, clear, concise, comprehensive and are consistent with the skills of the receiver
  • Appropriate methods of instruction are selected
  • Interaction with others is efficient, effective, responsive, courteous and supportive
  • Prescribed sequences are adhered to in a workplace related context
  • Routine checking of own and others' performance is exercised
  • Task is carried out in a workplace related context
       
Element: Participate in small informal work groups
  • Interaction is supportive, efficient, effective and courteous
  • Participation in discussions takes place in a workplace related context
  • Contributions are constructive in terms of the goal
  • Group decisions are understood and confirmed
       
Element: Interact with clients
  • Interact with clients within, and external to, an organisation about simple routine matters
  • Interaction is consistent with the needs of the organisation and the organisation is presented in a positive and client-centred way
  • Correct forms of greeting, identification and address are used according to enterprise practices
  • The needs of the client are clarified and noted where appropriate
  • Referral processes are followed to establish contact between client and appropriate personnel
  • Discretion and confidentiality are exercised where appropriate
  • Appropriate follow-up steps are taken according to enterprise customer service practices
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

communicating clearly and precisely in a manner suitable to the work environment

demonstrate an ability to find and use information relevant to the task from a variety of information sources

written documents and oral reports and reports from colleagues

evidence for assessment may be gathered from assessment of the unit of competency alone or through an integrated assessment activity.

Context of and specific resources for assessment

Assessment must ensure:

assessment may take place on the job, off the job or a combination of these. Off the job assessment must be undertaken in a closely simulated workplace environment.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

OHS in relation to operating machinery such as safely switching off machinery before cleaning is started

communication of ideas and information by understanding and accurately completing job tickets

collecting, analysing and organising information by reading and understanding and correctly applying the content of machine manuals

teamwork when participating in work group discussions and effectively and courteously interacting with others during work

Required knowledge

grammar and spelling

correct use of relevant industry terminology

diction and pronunciation

understanding job specifications

comprehension

summarising

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Context may include:

this unit applies to both the production environment and the office environment.

Range of communication may include:

range of written and spoken communication within the workplace and with clients including telephone, face to face, electronic media and documents.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Gather, record and convey simple and routine information in a workplace related context 
Personal interaction is courteous in a workplace related context 
Queries are made clearly and concisely in a workplace related context 
Correct procedures for location and storage of information are employed and the particular workplace practices are adhered to 
Information is organised clearly, concisely and logically and complies with workplace practices 
Workplace documents are completed clearly and accurately within a specified time 
Time is used efficiently in a workplace related context 
Safe work practices are incorporated in the instructions 
Instructions are accurate, clear, concise, comprehensive and are consistent with the skills of the receiver 
Appropriate methods of instruction are selected 
Interaction with others is efficient, effective, responsive, courteous and supportive 
Prescribed sequences are adhered to in a workplace related context 
Routine checking of own and others' performance is exercised 
Task is carried out in a workplace related context 
Interaction is supportive, efficient, effective and courteous 
Participation in discussions takes place in a workplace related context 
Contributions are constructive in terms of the goal 
Group decisions are understood and confirmed 
Interact with clients within, and external to, an organisation about simple routine matters 
Interaction is consistent with the needs of the organisation and the organisation is presented in a positive and client-centred way 
Correct forms of greeting, identification and address are used according to enterprise practices 
The needs of the client are clarified and noted where appropriate 
Referral processes are followed to establish contact between client and appropriate personnel 
Discretion and confidentiality are exercised where appropriate 
Appropriate follow-up steps are taken according to enterprise customer service practices 

Forms

Assessment Cover Sheet

ICPSU262C - Communicate in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICPSU262C - Communicate in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: